Privacy Policy

Effective Date: October 13, 2025 · Last Updated: August 19, 2026

Version: arma_privacy_2026_08_19

Armadillo Protection LLC ("ARMA," "Company," "we," "us," or "our") is committed to respecting and protecting the privacy of the buyers and users ("you" or "user") of ARMA product(s) (the "Products") through ARMA channels, including our website, the ARMA scanning application, private checkout links, and email purchase flows (collectively, the "Site"). This document (the "Privacy Policy") outlines how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our Products, or otherwise engage with us.

Please read the following carefully to understand our views and practices regarding information about your personal data or personal information, and regarding how we treat it. This Privacy Policy, along with our Terms & Conditions (the "Terms"), constitute an agreement between you and us while you are accessing and using our Site. The practices described in this Privacy Policy apply to the information, including Personal Data, gathered through our Site, information that you submit to us, and information we may collect from third parties.

Scope of This Policy

This Privacy Policy applies to all individuals who access or use our Site, including customers, visitors, and business partners. It governs the handling of personal data collected both online and offline, as well as through third-party integrations and platforms. Our Site is limited to users residing in the United States of America, including Puerto Rico. If you reside outside of the United States of America, please do not use the Site.

Information We Collect

We collect personal information through a variety of methods to provide, improve, and support our services and Products. This includes information that you provide directly to us, data that is collected automatically when you interact with our digital platforms, and information obtained from third-party sources.

Information You Provide Directly

When you engage with ARMA, whether by making a purchase, creating an account, contacting customer support, or participating in surveys or promotions, you may voluntarily provide us with personal information. This may include:

• Full name, email address, phone number, and shipping/billing address, together with the sport and playing position you tell us about. These details are typically collected during checkout or customer service interactions.
• Account credentials, preferences, and profile details. If you create an account, we may collect your username, password, and any preferences or settings you choose to configure.
• Payment information. While we do not store payment card details directly, we collect necessary billing information and rely on secure third-party payment processors to handle transactions.
• Hand-scan data. The images, depth data, and measurements captured by the ARMA application, plus the 3D hand model we derive from them. See Hand-scan data.
• Communications, feedback, and customer support inquiries. Any messages, feedback, or questions you submit to us may be stored to help resolve issues and improve our services.
• Electronic signatures and consent records. When you agree to Terms electronically or sign documents via our platform, we may retain a record of your e-signature and associated consent.
• Waitlist email, if you join our list without ordering.

Purchase and Policy Records

To administer your purchase and comply with our legal obligations, we retain records of the commercial terms that applied to your order. These include the order terms and policy versions you accepted, your consent and acknowledgement records and the date and time of acceptance, your preorder eligibility and cancellation dates, the shipping representation shown to you at purchase, any cancellation requests you make, delay notices we send you and your response to them, and refund records. We keep these so that we can honour the terms you actually bought under, rather than whatever is on our website later.

Information Collected Automatically

When you visit our Site or use our Products, certain information is collected automatically through your device or browser. Automatically collected data may include:

• Internet Protocol (IP) address, browser type, operating system, and device identifiers. These technical details help us ensure compatibility and security across different devices and platforms.
• Usage data. We may track how you navigate our website, including pages visited, time spent on each page, clicks, and referring URLs. This information is used for analytics and service improvement.
• Cookies and similar technologies. We use cookies, web beacons, and other tracking tools to remember your preferences, analyze Site traffic, and deliver personalized content. You can manage your cookie settings through your browser or as outlined in Cookies and Tracking Technologies below.

Information from Third Parties

In some cases, we may receive personal information about you from third-party sources. Such sources may include:

• Social media platforms. If you choose to log in or interact with our services via social media, we may receive limited profile information as permitted by your privacy settings on those platforms.
• Marketing and analytics partners. We may work with third-party providers to analyze user behavior, measure campaign effectiveness, and deliver targeted advertising. These partners may share aggregated or anonymized data with us.
• Payment processors and logistics providers. To fulfill orders and process payments, we may receive transaction-related data from our payment and shipping partners, such as confirmation of payment or delivery status.

Hand-scan data, specifically

A scan of your hand is personal to you, and some laws treat hand geometry as biometric information. We treat it that way regardless of whether we are required to.

• Why we collect it. To design and fabricate a glove built to your hand, and to remake it if there is a fit problem.
• Consent. We ask for your explicit consent in the application before a scan is captured. You can decline — you simply cannot receive a custom glove without a scan, and you may cancel your order in accordance with the Refund & Cancellation Policy.
• Who sees it. ARMA personnel and the service providers who host our infrastructure and produce your glove, under contract and only for that purpose.
• What we never do. We do not sell your scan data, rent it, trade it, or use it for advertising or identification.
• How long we keep it. For as long as needed to build, warranty, and remake your glove, and then no longer than three years after your last order — sooner if you ask us to delete it.
• Improving fit. We may use de-identified, aggregated measurements to improve our sizing and fabrication system. This form of the data cannot be traced back to you.
• Deletion. Email us and we will delete your scan data. If you ask before your glove is built, we will not be able to build it, and we will refund you in full.

How We Use Your Information

We use the personal information we collect to operate our business, deliver our Products and services, and enhance your experience with ARMA. The purposes for which we process your personal data include, but are not limited to, the following:

• To process transactions and deliver Products or services. We use your personal information to fulfill orders, process payments, arrange shipping, and provide access to any services you have purchased. This includes confirming your purchase, issuing receipts, and managing cancellations or refunds in accordance with our Refund & Cancellation Policy.
• To administer the terms of your purchase. We use your purchase and policy records to apply the correct terms to your order, calculate and communicate your cancellation deadline, send required notices about shipping timing, and process cancellations and refunds.
• To provide customer support and respond to inquiries. Your information enables us to respond to your questions, resolve issues, and provide assistance through our customer support channels.
• To improve our website, Products, and services. We analyze usage data and feedback to understand how users interact with our website and services, identify areas for improvement, optimize performance, and develop new features.
• To send transactional communications. We use your contact information to send essential communications related to your transactions. These include order confirmations, cancellation-deadline reminders, shipping and delay notices, and other service-related messages necessary to fulfill our contractual obligations. These are sent whether or not you have opted in to marketing.
• To send promotional communications (subject to your preferences). With your consent or where permitted by law, we may send you marketing emails, newsletters, and promotional offers. You may opt out at any time by following the unsubscribe instructions included in each message, without affecting the transactional communications above.
• To comply with legal and regulatory obligations. We may process your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes maintaining records for tax, accounting, and audit purposes, and responding to lawful requests from public authorities.
• To recognize contributors in our Founders Archive. This applies only to participants in the ARMA Founders Edition program and to those who participate in ARMA's early-stage development, provide Product feedback, or engage in community initiatives. Recognition is limited to your first name and last initial (e.g., "Jordan M."), unless you provide explicit written consent for full name usage. You may opt out of public recognition by contacting us at legal@armadillogloves.com. Founders Archive participation is not part of, and is not requested at, ordinary ARMA preorder checkout.

Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties under specific circumstances to support our operations, comply with legal obligations, or facilitate business transitions. These circumstances include:

• Service Providers. We may share your personal information with third-party vendors who perform services on our behalf, including payment processing to securely handle transactions, order fulfillment and manufacturing to produce and deliver Products you have requested, IT and hosting support to maintain and improve our systems and infrastructure, and data analytics to help us understand usage patterns and improve user experience.
• Legal and Regulatory Requirements. We may disclose your information to law enforcement agencies, government authorities, or other third parties when required by law, regulation, subpoena, or court order; when necessary to protect our legal rights, property, or safety, or that of our users or others; or when needed to investigate fraud, security issues, or violations of our policies.
• Affiliates and Subsidiaries. Your information may be shared within our corporate family, including affiliated companies and subsidiaries, for internal reporting and business analysis, coordinated customer service and support, and streamlining operations.
• Business Transfers. In the event of a corporate transaction such as a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the relevant third party. We will ensure that any such transfer is subject to appropriate confidentiality and data protection obligations.

Information Sharing with Development Partners

As part of ARMA's early-stage development, we may collect and use certain personal information to deliver our services, improve the user experience, and demonstrate the value of our platform to trusted third-party collaborators. These collaborators may include Product development consultants, manufacturing partners, logistics providers, marketing agencies, and other service vendors who support ARMA's operations and growth (collectively, "Development Partners").

If you choose to engage with any of our Development Partners, such as by participating in feedback programs, early access trials, or collaborative initiatives, we may share relevant personal information with them to facilitate your participation and ensure the effectiveness of the program. This may include your name, contact details, usage data, and feedback, as necessary for the specific engagement.

Additionally, certain features within the Site may enable you to interact directly with Development Partners. In such cases, any personal information you provide or exchange through these interactions may be shared with the relevant partner, and their use of your information will be governed by their respective privacy practices. We take appropriate measures to ensure that all Development Partners with whom we share personal data are contractually obligated to protect your information and use it solely for the purposes for which it was provided.

Cookies and Tracking Technologies

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Cookies are small text files that are stored on your computer or device when you visit certain online pages that record your preferences. This information might be about you, your preferences or your device and is mostly used to make the Site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the Site.

• Strictly Necessary Cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will not then work.
• Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site. If users do not allow these cookies we will not know when users have visited our Site and will not be able to monitor its performance.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request to Access. You have the right to receive a copy of specific pieces of personal data that we have collected about you.
• Request to Know. You have a right to receive a description of the categories of personal data collected about you, categories of sources from which we received it, categories of your personal data that we sold or disclosed for a business purpose, categories of third parties to whom personal data was sold or disclosed for a business purpose, and the purposes for which we collected personal data about you.
• Request to Delete. You have the right to request that we delete personal data that we collected from you.
• Request to Correct. If you believe we have inaccurate personal data about you, you have the right to ask us to correct it. Please note that we may require that you provide us with the specific data you want us to correct along with all relevant documentation available at the time of your request supporting your belief that the data we have is inaccurate.
• Request to Opt Out of Promotional Communication / Sharing Personal Data. You have the right to opt out if you do not wish to receive cross-context behavioral advertising. Please note that we do not sell or share (as defined by U.S. privacy law) your personal data.
• Request to Opt Out of Automated Decision-Making / Profiling. You have the right to opt out of profiling where the profiling is used in furtherance of decisions that produce legal or similarly significant effects.
• Withdraw biometric consent. You may withdraw your consent to our processing of hand-scan data at any time, as described under Hand-scan data above.

To exercise any of these rights, please contact us at legal@armadillogloves.com. We will respond to your request in accordance with applicable laws, and we will not treat you differently for exercising a right.

California Residents; Shine the Light Law

Pursuant to Section 1798.83-.84 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please contact us by emailing legal@armadillogloves.com with "CA Shine the Light Privacy Requests" in the subject line. Please note that, under the law, we are not required to respond to your request more than once in a calendar year, nor are we required to respond to any requests that are not sent to the above-designated email.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Hand-scan data is subject to the specific retention limit stated above. Purchase and policy records are retained for as long as needed to administer the purchase and to meet our legal, tax, and accounting obligations. When data is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to encryption, secure servers, access controls, and regular security assessments. No system is perfectly secure, but scan data is handled with the same care we would want for our own.

International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We take appropriate steps to ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses where required.

Children's Privacy

Our services are not intended for children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information — and specifically not hand-scan data — from children. Orders are placed by adults. If we become aware that we have collected such data, we will promptly delete it. If you have reason to suspect that we collected personal information from a minor under the age of thirteen (13), please notify us at legal@armadillogloves.com and we will delete that personal information as quickly as possible.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will provide notice via email or a prominent notice on our website. In particular, if we make a material change to how we handle hand-scan data, we will email account holders rather than quietly updating this page.

We reserve the right to amend this Privacy Policy at any time. As our Site continues to develop, we may add new Products and features to our Site. In the event that these additions affect our Privacy Policy, this Privacy Policy will be updated appropriately. If we make any substantial changes, we will prominently post a notice on the main page and other pages to alert you of the change.

Contact

Armadillo Protection LLC
360 S Washington Ave
Columbus, OH 43215
Privacy requests: legal@armadillogloves.com
Order questions: hello@armadillogloves.com