ARMA

Refund & Cancellation Policy

Last Updated Date: August 19, 2026

Version: arma_refund_policy_2026_08_19 · Policy: preorder_v2_30_day

This policy applies to purchases from Armadillo Protection LLC ("ARMA") and forms part of the Terms & Conditions. Questions or cancellation requests: hello@armadillogloves.com.

Preorders: cancel for a full refund within 30 days of placing your order. After that, your preorder is committed and is not refundable simply because you changed your mind — except where we authorize an exception, or where refund rights are required by applicable law.

Nothing below limits your rights if we are late, cannot deliver, or send you something defective. Those rights are always available, whatever stage your order is at.

1. Which rules apply to your order

ARMA sells two kinds of merchandise, and they follow different rules:

Preorders — a product still in development, paid for now and shipped later. Sections 2 to 5 apply. All ARMA glove orders placed today are preorders.
In-stock merchandise — items held in inventory and shipped promptly. Section 6 applies. ARMA does not currently sell in-stock merchandise; this section is here so the two are never confused if we do.

If your order was placed before August 19, 2026, the policy in effect on your purchase date governs your order. See Previous versions below.

2. Preorders — the 30-day voluntary cancellation period

You may cancel an eligible preorder for a full refund within thirty (30) days after placing your order, for any reason or no reason.

Your exact deadline is calculated when you order, recorded on your order, shown on your confirmation screen, and stated in your order confirmation email.
What matters is when you send your cancellation request — not when we get around to processing it. A request sent ten minutes before your deadline is still eligible even if we process it the following week.
We refund the full amount you paid for the cancelled preorder, including any shipping charged.
We do not charge a cancellation fee.

How to cancel

Email hello@armadillogloves.com from the address you used at checkout.
Include your order reference from your confirmation email if you have it.
We will confirm your cancellation in writing and record the date and time you submitted it.
Approved refunds go back to your original payment method where reasonably available. How long it takes to appear depends on your bank or card issuer — commonly 5–10 business days.

3. After the 30-day period — a committed preorder

Once your 30-day voluntary cancellation period ends, your preorder is committed. It may not be cancelled or refunded solely because you changed your mind or no longer want the product.

That restriction is narrow, and it is the only thing it does. All of the following remain available to you after the 30 days, and none of them are affected by the deadline passing:

We miss the shipping window

Full refund. If we cannot ship within the timeframe shown on your order, we will email you with a revised date and clearly offer you the choice to keep waiting or cancel for a full refund. If we are late again, we will ask you again.

We cancel or cannot fulfil

Full refund of the amounts paid for the undelivered product. This includes discontinuing the program, being unable to obtain a usable hand scan from you, or rejecting an order.

Defective or damaged on arrival

Report within 7 days of delivery with photographs and your order details. We repair, replace, or refund at our option, and we cover return shipping.

Wrong item delivered

Tell us and we will correct it at our cost.

Fit issue on arrival

Contact us within 14 days of delivery. If the misfit is caused by our manufacturing or our scan processing, we remake it once at no charge. If it is caused by a scan that did not follow our guidance, we will work with you on a discounted remake.

Duplicate or fraudulent charge

Full refund of the incorrect charge, always.

Rights under consumer law

Any cancellation, refund, or warranty right you have that cannot be waived under applicable law remains fully available. Where the law gives you more than this policy does, the law wins.

A situation we did not anticipate

We can authorise a refund as an exception. If you think your circumstances warrant one, write to us and tell us why — we would rather hear from you than not.

4. What "committed" actually means for us

We want to be straight about why this rule exists. A preorder is how we fund the work of finishing the product. When you commit past 30 days, we plan formulation, tooling, and production capacity around your order. That is also why we give you a real, unhurried month to change your mind first, and why we would rather you cancelled in week three than felt trapped in month eight.

Preorder payments are not held in escrow and are used in the ordinary course of our business, including development, production planning, manufacturing, and fulfilment. This is disclosed in Section 3 of the Terms & Conditions and stated at checkout.

5. Requests for an exception

If your 30-day period has passed and you believe your order should still be cancelled, email hello@armadillogloves.com and explain the situation. We review these individually. We cannot promise an outcome, but we will give you a straight answer and we will tell you which of the rights in Section 3 apply to you.

6. In-stock merchandise

ARMA does not currently sell in-stock merchandise. If and when we do, returns of unused in-stock items in original condition will be accepted within a stated window disclosed at the point of sale, and the 30-day preorder cancellation rule above will not apply to those items.

7. A note on chargebacks

Please email us before disputing a charge with your bank. A preorder is a long wait by design, and a chargeback filed before you have talked to us costs us the ability to simply refund you directly. If you are entitled to your money back under this policy, we would rather just give it to you.

8. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law that cannot be waived, including any statutory cancellation, cooling-off, or warranty rights in your jurisdiction, and including remedies available to you if merchandise is not shipped within the represented timeframe. Where the law gives you more than this policy does, the law wins.

Previous versions

Orders remain governed by the refund policy in effect on the date they were placed. Those versions remain available:

Pre-Order Terms & Refund Policy v1 — in effect August 17, 2026 to August 19, 2026. Full refund at any time before fabrication of the glove begins.
ARMA Founders Edition Terms & Refund Policy — in effect from October 13, 2025. All sales final on submission, subject to the limited remedies stated in that policy.

See the policy archive for the full list. If you are unsure which version applies to your order, email hello@armadillogloves.com and we will tell you.