Pre-Order Terms & Refund Policy — v1

In effect August 17, 2026 to August 19, 2026

Version: preorder_v1_refundable_until_fabrication

Pre-Order Terms & Conditions

Last updated: August 3, 2026

These terms govern pre-orders of ARMA custom-fit gloves placed at armagloves.com. ARMA products are sold by Armadillo Protection LLC ("ARMA," "we," "us"). By placing a pre-order you agree to these terms. Questions: info@armadillogloves.com.

1. What you are buying

You are reserving a build slot for a custom-fit ARMA glove that is manufactured to the geometry of your own hand. Each glove is made to order. Nothing ships from existing inventory.

• Football is sold as a pair. Golf is sold as a single glove for your gloved hand.
• Your pre-order reserves your place in a limited production run. Build slots are filled in the order received.
• Placing a pre-order is not an investment, a security, an equity interest, or a share of any future revenue.

2. Who can order

You must be at least 18 to place an order and pay. The athlete the glove is built for must be 13 or older. We do not fit gloves for athletes under 13 — hand geometry changes quickly at younger ages, and a glove built to today's scan would not fit for long enough to be worth what you paid.

• We ask for the athlete's age at checkout so we can confirm eligibility and account for growth in the fit.
• If you are ordering for a minor athlete aged 13–17, you place the order as the parent or guardian, and you are responsible for the account, the payment, and consenting to the hand scan on their behalf.
• If we learn an order was placed for an athlete under 13, we will cancel it and refund you in full.

3. Estimated delivery — and why it is an estimate

We currently expect first-run gloves to ship in August 2027. We publish that date because we would rather be transparent than vague. It is a good-faith estimate based on our current development and manufacturing plan, and it is not a guaranteed delivery date.

ARMA is an early-stage physical product. The following work is still underway and can move the schedule:

• Formulation. Our polymer formulation is still being developed and validated. This is the critical path.
• Manufacturing. Manufacturing partners and production tooling are still being finalized.
• Scanning software. The hand-scanning application is still in development.
• Certification. SFIA certification for sanctioned game play has not yet been granted. Until it is, ARMA gloves may not be permitted in some sanctioned competition. Check your league's equipment rules.
• Supply, materials, and shipping conditions outside our reasonable control.

If the schedule changes materially, we will email you at the address on your order and tell you what changed. You may cancel for a full refund at that point, or at any other point before fabrication begins.

4. The product may evolve

Product images on our site include renders, prototypes, and pre-production samples. The delivered product may differ from those images and from written descriptions in colorway, finish, materials, texture, hardware, packaging, and other non-material respects as we finish engineering. We will not make a material, adverse change to the core product — a custom-fit glove built from a scan of your hand — without telling you and offering you a refund.

5. Your hand scan is required

Because each glove is built to your anatomy, we cannot fabricate your order until you complete a hand scan using the ARMA app and it passes our quality check.

• We will contact you when scanning opens and guide you through it.
• If a scan fails quality checks, we may ask you to re-scan.
• If we cannot obtain a usable scan from you, or you do not respond to scan requests, your delivery will be delayed and we may cancel and refund your order.
• Fit depends on the accuracy of your scan. See the Refund Policy for how fit issues are handled.

How we handle scan data is described in the ARMA Privacy Notice.

6. Price, payment, and taxes

• Current pre-order pricing is $135 per football pair and $65 per golf glove, in U.S. dollars.
• Payment is captured at the time you pre-order and is processed by Stripe. We never receive or store your full card number. Your purchase is also subject to Stripe's terms for the payment portion of the transaction.
• Prices may change for future orders. A change will not affect an order you have already placed.
• Applicable sales tax, duties, and import fees are your responsibility unless stated otherwise at checkout.

7. Shipping

Shipping within the United States is free on pre-orders. Title and risk of loss pass to you on delivery to the carrier. You are responsible for giving us an accurate, current shipping address; we are not responsible for orders lost because of an address error you supplied. If you move, email us before your order ships.

8. Cancellation and refunds

You may cancel for a full refund at any time before fabrication of your glove begins. Once we begin fabricating on a mold built from your scan, the item is made for your hand alone and is no longer returnable except as set out in the Refund & Cancellation Policy, which forms part of these terms.

We may also cancel and refund your order — in whole or in part — if we cannot fulfil it, if the program is discontinued, if we cannot obtain a usable scan, or if the order appears fraudulent. If we cancel the program entirely, we will refund every pre-order that has not shipped.

9. Care, use, and fit

ARMA gloves are performance equipment, not protective safety equipment. They are not designed or certified to prevent injury. Use them within the rules of your sport and follow the care instructions we supply. Do not modify a glove; modification voids any remedy.

10. Warranties and limits

We warrant that the glove we deliver will be free from manufacturing defects in materials and workmanship on arrival. Report a defect within 14 days of delivery with photographs and we will repair, replace, or refund at our option.

Beyond that express warranty, and to the fullest extent permitted by law, the product is provided "as is" without warranties of merchantability, fitness for a particular purpose, or specific performance outcomes. We do not warrant that the product will improve athletic performance.

To the fullest extent permitted by law, our total liability arising out of or relating to your pre-order is limited to the amount you actually paid for that order, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost opportunity. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

11. Changes to these terms

We may update these terms as the product develops. If we make a material change that affects an order you have already placed, we will notify you by email and you may cancel for a refund if fabrication has not begun. The version in effect when you placed your order governs that order.

12. Contact and disputes

Email info@armadillogloves.com first — most issues are resolved quickly and directly. Please contact us before initiating a chargeback so we have a chance to fix the problem.

These terms are governed by the laws of the state in which Armadillo Protection LLC is organized, without regard to its conflict-of-laws rules.